Dear Support team,
I am a loyal customer who has been using your service for months now and would continue using it for years to come.
You have charged me twice this month and the last month. Last month it was agreed with you that you would not charge me this month and would use what was charged last month for this month. As per your request auto renewal was disabled as well and it is very concerning that you have charged me twice for the 2nd month.
I kindly request for the refund.
Account id: 970873