Charged again altrough it was cancelled

Hey, another month, another issue with payments!
I was charged today for a package that I already have in my account. This is so annoying!!
Same last month, support was not helpful, this is a total mess.
Please stop all subsciption unless i chose to buy one !!!

You can cancel your subscription any time you want in the Billing->Subscriptions page.

All the payments are automatic monthly subscriptions designed in way for your traffic not to stop, if you want to control it manually - simply stop the subscription when you don’t need it.

Ok, I was sure I cancelled last month. Seems not.